Refund & Return Policy
At ZnZi Tech, we want our customers to have a clear and straightforward shopping experience. If there is an issue with your purchase, please review our return and refund policy below.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition in which it was received, and include its original packaging and accessories.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Include your order number and photos or other relevant information so we can review the issue.
Refunds
Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.
Non-Returnable Items
Items that have been damaged through misuse, show significant signs of use, or are returned without required parts or accessories may not be eligible for a refund. Certain items may also be non-returnable where required for hygiene, safety, or legal reasons.
Return Shipping
Return shipping responsibility and costs may depend on the reason for the return. If the product was damaged, defective, or incorrectly supplied, please contact us before returning it.
Contact Us
To request a return or ask a question about a refund, please contact ZnZi Tech through our Contact Us page and include your order number.